Privacy Policy

A legal disclaimer

Last Updated: August 2025

AML Windscreens (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website amlwindscreenskent.com or use our windscreen replacement and repair services.

We act as the Data Controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, email address, phone number.
Contact Data: Address, postcode, and vehicle location for service purposes.
Vehicle Data: Vehicle registration, make, and model.
Transaction Data: Payments made and service history.
Technical Data: IP address, browser type, and usage data collected via cookies and analytics.

2. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Common uses include:

To provide windscreen replacement and repair services.
To manage bookings, quotes, and payments.
To communicate with you regarding your enquiries or appointments.
To send service updates, offers, or reminders (only with your consent).
To improve our website, services, and customer experience.
To comply with legal or regulatory obligations.

Legal bases for processing your data include:

Performance of a contract (providing services you request).
Consent (e.g., marketing communications).
Legitimate interests (running and improving our business).
Legal obligation (complying with applicable law).

3. Sharing Your Personal Data

We do not sell your data. We may share your data only with:

Trusted service providers (e.g., payment processors, IT support, booking systems).
Professional advisers (e.g., accountants, insurers, lawyers).
Authorities (where legally required).

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.

Essential cookies: Necessary for site functionality.
Analytics cookies: Help us understand visitor behaviour.
Marketing cookies: Only used with your consent.

You can manage or disable cookies via your browser settings or through our cookie consent banner.

5. Data Security

We take appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal data. Access is restricted to employees and service providers who need it to perform their role.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically:

Customer and booking records: up to 6 years (for tax and legal obligations).
Marketing data: until you unsubscribe or withdraw consent.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data (“right to be forgotten”).
Restrict processing of your data in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Request transfer of your data to another provider (data portability).
Withdraw consent at any time (where consent is the basis for processing).

To exercise your rights, contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy policies or practices.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

AML Windscreens
mail@kentwindscreenrepairs.com